Job Opportunity: National Grid Call Center Representative Level II

Please be advised, our DNY Union Recruiter has just posted our Call Center Representative Level II opportunity online externally. This posting will ONLY be open for several days.

Please encourage your students to apply ASAP. Applications will only be accepted ONLINE from our Careers page. This position is located in Brooklyn, N.Y and testing will be required for this position. Candidates must be 18 years of age or older and willing to consent to a background check/drug & alcohol test.

http://careers.nationalgridus.com/

Call Center Representative II (Local 101) – 20170892

About the Position:

This position is in our Customer Contact Center, answering customer inquiries regarding service, billing, and payments.

During your shift, you will be on the telephone talking with National Grid customers.  Must be comfortable with heavy phone work, data entry, always demonstrating a helpful and pleasant attitude.

Must be willing to work  shifts, which include weekends and most holidays.  Nights may be the prevalent shift.

There is required training the first 3 -4 weeks of your employment

(Monday – Friday 8:30 – 5:15).

Hourly Rate: $15.00

Job Qualifications:

• Must have at minimum a High School Diploma or GED.
• This is a full time position of 40 hours per week.
• Preference will be given to multi lingual candidates; Spanish, Mandarin, Cantonese, Russian and those candidates with prior customer service experience.
• Knowledge of arithmetic is required.
• There are comprehensive benefits with this position available after 90 days of successful employment.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Job

: Customer Care

Primary Location

: NY-Brooklyn

Organisation

: Customer Care

Schedule

: Full-time